Англо-русский экономический словарь.
American Customer Satisfaction Index — The American Customer Satisfaction Index (ACSI) is an economic indicator that measures the satisfaction of consumers across the U.S. economy. It is produced by the National Quality Research Center (NQRC) at the University of Michigan in Ann Arbor … Wikipedia
American Customer Satisfaction Index - ACSI — An index that provides information on how satisfied U.S. consumers are with the quality of products and services available to them. The American Customer Satisfaction Index produces four levels of indexes or scores a national customer… … Investment dictionary
Customer satisfaction — Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as the number of customers, or percentage of total… … Wikipedia
American Society for Quality — (ASQ), formerly known as American Society for Quality Control (ASQC), is a knowledge based global community of quality control experts, with nearly 85,000 members dedicated to the promotion and advancement of quality tools, principles, and… … Wikipedia
Customer engagement — (CE) refers to the engagement of customers with one another, with a company or a brand. The initiative for engagement can be either consumer or company led and the medium of engagement can be on or offline. Unlike marketing terms such as… … Wikipedia
American Express — Company Type Public Traded as NYSE: AXP Dow Jones Component … Wikipedia
Comcast — Corporation Type Cross listed Public company Traded as NYSE: CCS NYSE … Wikipedia
Claes Fornell — is one of the world s leading experts on customer satisfaction measurement, stock portfolio returns on customer satisfaction, and the impact of aggregate customer satisfaction on economic growth.[1][2] … Wikipedia
Southwest Airlines — This article is about the United States based airline. For the Japanese airline formerly named Southwest Air Lines, see Japan Transocean Air. For the British airline, see Air Southwest. For the defunct Chinese airline, see China Southwest… … Wikipedia
US Airways — IATA US ICAO AWE Callsign CACTUS … Wikipedia
United Airlines — For other uses, see United Airlines (disambiguation). This article is about the airline. For information about the airline s parent company, see United Continental Holdings. United Airlines … Wikipedia
